Customer Experience Manager - Premium Client Accounts

Join Qualfon as a Customer Experience Manager and lead high-impact operations for our premium client accounts in the vibrant heart of Bali. This is a unique opportunity to shape exceptional customer journeys while working in one of Asia’s most dynamic and culturally rich destinations. As part of our team, you'll be responsible for managing and enhancing the experiences of our most valued clients, ensuring their needs are met with the highest level of service and attention.

In this role, you'll work closely with our premium clients to understand their unique requirements and tailor our services to exceed their expectations. You'll leverage your expertise in customer experience management to implement strategies that drive satisfaction, loyalty, and repeat business. With a focus on continuous improvement, you'll analyze customer feedback and market trends to identify opportunities for enhancement, ensuring that our clients receive the best possible experience throughout their engagement with Qualfon.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer experience strategies tailored to the needs of premium clients.
• Manage and monitor client accounts, ensuring high levels of service and satisfaction.
• Analyze customer feedback and market trends to identify opportunities for improvement.
• Collaborate with cross-functional teams to deliver exceptional customer journeys.
• Leverage tools such as Salesforce and Tableau to track and analyze customer data.
• Conduct regular client reviews and surveys to gather insights and improve service quality.
• Stay up-to-date with industry best practices and emerging trends in customer experience.
• Build and maintain strong relationships with key client stakeholders.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer experience management, client account management, or a similar role.
• Proven track record of successfully managing and growing premium client accounts.
• Strong analytical and problem-solving skills, with the ability to interpret data and drive actionable insights.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Proficiency in English, both written and spoken.
• Certification in customer experience management or related field is a plus.
• Experience working in a dynamic and fast-paced environment.

🛠️ Keahlian

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