Customer Service Representative (CSR) - Banking & Financial Services

As a Customer Service Representative (CSR) at Foundever in the vibrant city of Denpasar, you will be the first point of contact for our valued customers in the banking and financial services sector. This is your chance to build a fulfilling career while earning up to Rp 26,000 per bulan. Join us and be part of a dynamic team that values your skills and growth.

In this role, you will handle customer inquiries, resolve issues, and ensure a seamless banking experience. You will use tools like CRM systems and customer support software to manage customer interactions efficiently. With Foundever, you will work in a supportive environment where your contributions are recognized and rewarded.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues promptly and professionally.
• Use CRM systems and customer support software to manage customer interactions.
• Provide accurate and helpful information about banking products and services.
• Uphold the company's policies and procedures.
• Maintain a high level of customer satisfaction.
• Collaborate with other departments to ensure seamless customer service.
• Provide regular reports on customer interactions and service metrics.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the banking or financial services industry.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems and customer support software.
• Ability to work under pressure and meet tight deadlines.
• Good knowledge of banking products and services.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Excellent problem-solving skills.
• Ability to work in a team and independently.

🛠️ Keahlian

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