Customer Service Representative (Mitra DESIRE) - Astra Credit Companies

Join Astra Credit Companies as a Customer Service Representative (Mitra DESIRE) in Yogyakarta and play a pivotal role in delivering exceptional service to our valued customers. This position offers a unique opportunity to engage with potential clients, verify their identities, and provide comprehensive information about our products and services. As a member of our DESIRE team, you'll be at the forefront of customer interactions, ensuring their needs are met with professionalism and efficiency.

At Astra Credit Companies, we are committed to fostering a culture of excellence and innovation. Our Yogyakarta office is a vibrant hub of activity, where you'll have the chance to work alongside a diverse team of professionals. Daily, you'll handle customer inquiries, resolve issues, and contribute to our mission of providing financial solutions that empower our clients.

📋 Tanggung Jawab Pekerjaan

• Engage with potential customers to verify their identities and provide information about our products and services.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Provide feedback and suggestions for improving our customer service offerings.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Familiarity with CRM software, such as Salesforce or HubSpot.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Willingness to travel to customer locations as needed.

🛠️ Keahlian

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